| FAQ for payment options |
| How can I place an order for a Gold and Silver membership
of ShettyShaadi.com? |
To order a both service, please follow the following steps:
Login to your My shettyshaadi Account.
Click on Membership Options and chose the appropriate Membership.
|
| What are the different ways of payment
accepted by shettyshaadi.com? |
shettyshaadi.com offers you wide-ranging
easy payment options -
Online Options
Credit cards. We accept
all leading credit cards. You can directly charge online
Net banking. You can pay us via the net banking service
of leading Indian banks.
Citibank, ICICI Bank, HDFC Bank, UTI Bank, Oriental Bank
of Commerce, Centurion Bank, IDBI Bank, Federal Bank, Bank
of Punjab, Punjab National Bank.
Other Easy Options
Free home collection of your cheque
/ draft. This service is currently available in Mumbai
only.
Cheques by mail. You can
mail us your cheque / draft, clearly stating your Profile
ID and Order ID. On the below address
Shettyshaadi.com
65 Rasaj
Shopping Mall and Multiplex
Mira Road East
Thane
Depending on your convenience you can choose any one of
the above payment options while placing an order.
Click here to
place an order for your Gold and Silver Membership
|
| Can I pay online using my credit card? |
Yes you can. We accept all leading credit cards |
| Is online Credit Card payment on shettyshaadi.com
Matrimonials secure? |
Yes, 100% Secure! Your credit card information
is entered on a Secure Server using SSL Technology and 128
Bit Encryption which is one of the highest level of security
provided by websites. The information is transmitted in an
encrypted fashion to our payment gateway and your card is
charged online. Finally, to provide the highest level of security,
we do not store your credit card information on our online
server at any time. |
| What types of credit cards are accepted
for payment? |
We accept all leading credit cards, including
Master, Visa, Amex, Diners Club cards and more. |
| Can I pay using a Debit Card? |
| Yes, you can pay using your Debit Card. We would like to caution
you that some banks that issue Debit Cards do not allow online
Debit Card payments. So please check with your bank. |
| I placed an order, and afterwards I was given an Order
ID. What is an Order ID? |
| The Order ID uniquely identifies the matrimonial order placed
by you. After you are given the Order ID, be sure to make a
note of it and save it for later reference. When you correspond
with the Customer Relations team at shettyshaadi.com your Order
ID will help the team to quickly track your order details. |
| How long does it take to activate my matrimonial account
after I place an order? |
| If you pay for the order using a credit card, then the account
is activated within 12 hours. But if you pay using a cheque,
demand draft or a bank draft then the account is activated within
5 working days. |
| I have already paid for my membership but my matrimonial
account is still not active. Why? |
| If you have sent us your payment via demand draft it is possible
that we have not received the payment yet. Your Premium Matrimonial
Membership will be activated only once we receive the payment.
We will notify via email you once we receive payment and activate
your premium Membership. So please be patient. Optionally,
if you made payment via your credit card online, and your
account is still not active, then it is possible that we suspect
a violation of our service agreement or require some more
information from you. Also, it sometimes takes upto 12 hours
for notification to reach us. Once again, we will get in touch
with you via email regarding the status of your account so
please be patient. |
| What is the refund policy of the shettyshaadi.com
matrimonial service? |
| Since shettyshaadi.com allows it's members to communicate
with other members before they pay, we generally do not refund
membership fees. This policy while providing value for money
for shettyshaadi.com members also ensures that the company is
protected. Any exceptions to this policy will be made at the
sole discretion of shettyshaadi.com management. |
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